All our homies LOVE HubSpot. No doubt, it's a reliable CRM and marketing automation platform. In fact, Factors.ai integrates seamlessly with HubSpot to deliver full-path analytics and attribution across campaigns, website, and CRM. That being said, HubSpot’s own in-platform analytics and attribution engine, is fraught with serious limitations. The following article highlights these issues with HubSpot — and how you can overcome them with Factors.ai. Ultimately, we find Factors.ai to be a far better fit for data-driven B2B marketers.
Before we jump into the limitations of HubSpot analytics and attribution, it’s only fair to address a couple of positives. Although premium reporting (advanced analytics, revenue attribution, etc) is only available on HubSpot’s enterprise plans, it delivers a robust range of multi-touch attribution models in a simple, user-friendly framework. Additionally, if your company uses HubSpot CRM, MAP, and life cycles stages religiously, HubSpot could possibly be an effective all-in-one solution for reporting. As we shall now see, however, most teams do not use HubSpot in the dedicated manner that’s required for it to function well.
Limitation #1: Rigidity & Inaccuracy
1.1. Fixed Lifecycle Stages
One glaring limitation with HubSpot’s in-platform analytics solution is its rigidity around the sales funnel — and especially its life cycle stages. HubSpot analytics only offers fixed definitions for events and stages along the customer journey — Subscriber, Lead, MQL, SQL, Opportunity, Customer, and Evangelist. Now, this set of stages may fit in perfectly with your organization’s funnel structure; but in reality, most B2B teams follow unique customer stages based on the nuance and particulars of their business model. B2B SaaS firms for example, may care about including a “Demo Done” stage to flag high intent leads. HubSpot’s analytics engine does not provide the flexibility to include, or even edit lifecycle stages to match this preferences.
If your team does not adhere to HubSpot’s predetermined structure, Factors.ai may be the right fit for you. On Factors, users have limitless flexibility to set, track, and analyze their own internal life-cycle stages.
1.2 Inaccurate Lifecycle Stage Tracking
In continuation with the previous point — not only is HubSpot’s lifecycle stage tracking rigid, it’s also blatantly inaccurate. Rather than considering the leads in lifecycle stage “B” to be a subset of the previous lifecycle stage “A”, HubSpot only counts the contacts in a particular stage at that point in time. Here’s an example to illustrate:
Say you have 50 leads tagged MQLs. 20 of them become SQLs. This, of course, does not mean that you now only have 30 MQLs. Rather, it means that the set of 20 SQLs are a subset of the total set of 50 MQLs.
This is a major issue with HubSpot analytics — leading to inaccurate readings, insights, and ultimately; marketing decisions. Rest assured, Factors.ai ensures no such fallacies in logic. You can also guarantee a far wider range of filters, breakdowns, and visualization techniques on Factors.ai as compared to HubSpot analytics.
Limitation #2: Attribution Troubles
2.1 Campaign Attribution
It’s impossible to create attribution reports on HubSpot at a keyword level across campaigns and ad groups. If you want to look at keyword level attribution reports on HubSpot, you’ll need to examine keywords within a specific ad group from a specific campaign. Why is this an issue? Well because a specific keyword can (and usually does) belong to multiple campaigns
On Factors, you can do what HubSpot attribution does AND look at keyword attribution reports across campaigns and ad groups for granular, and more importantly, accurate insights.
2.2 Attributing Offline Events
Offline touchpoints are those touchpoints along the customer journey that cannot be tracked digitally. These include outbound emails, webinars, in-person events, corporate gifts, etc. While HubSpot does enable you to document these “events”, it is not possible to analyze or visualize them within HubSpot analytics. As a company scales, it’s likely to have a good combination of digital and offline touchpoints, making it imperative to account and analyze for both in union.
Factors.ai makes it possible to track, analyze, and attribute offline touchpoints by fetching contact tags and UTMs. These touchpoints are also completely customizable with no-code. Needless to say, unlike Factors.ai, HubSpot does not enable users to attribute custom properties, events, or KPIs.
2.3 Comparing Attribution Models
Factors.ai is one of the few attribution solutions that allows users to compare attribution models against each other. B2B sales cycles can be complex, and the ability to compare results across first-touch and multi-touch models gives marketers an unequivocal advantage in identifying trends accurately. Unlike Factors.ai, HubSpot does not offer the ability to compare attribution models.
Limitation #3: Lack of Granularity
Another major drawback with HubSpot analytics & attribution is that it considers lead source only at a channel level. That is, lead sources may be viewed as “Organic”, “Paid ads”, “Social” and so on. We all know that the devil’s in the details — and channel level data simply will not cut it in this day and age. How is one to know which campaigns or content to scale, if they are unable to view performance data for the same? Factors.ai is all about granularity. We ensure detailed analytics at a channel, campaign, ad group and keyword level to help you make the best possible marketing decisions. Our extensive line of no-code integrations across the most popular ad platforms guarantees a proper data-driven marketing experience.
Limitation #4: Data Integration Woes
So here’s the thing: you can integrate HubSpot with third-party data-sources, including other CRMs like Salesforce — but it’s no easy task. It requires tedious onboarding, strict vigilance, and developer dependency. You need to make sure all your sales data is either on or linked to HubSpot. If you use a combination of HubSpot and Salesforce or LeadSquared or Marketo, a platform like Factors.ai would make your life a lot easier. IF, however, you religiously use HubSpot exclusive products — CRM, MAP, Website, etc, then HubSpot may be a more convenient option for you.
Limitation #5: It’s The Little Things…
By design, Factors.ai is a robust, intuitive marketing analytics, attribution, and journey mapping platform. Above all, we pride ourselves on delivering the best possible experience to our users. This entails end-to-end onboarding support, sustained customer success management, and smooth, reliable performance. The same, unfortunately, cannot be said about HubSpot analytics.
Here’s why Factors.ai has the edge over HubSpot when it comes to user experience:
- HubSpot imposes limited users or seats per hub. Factors grants unlimited seats, free of charge.
- HubSpot requires tedious, developer dependent onboarding and training over several weeks, if not months. You can get started with Factors.ai in 30 minutes.
- HubSpot charges an independent fee for tech support. Factors.ai is an extension of your team — with dedicated customer success management guaranteed.
- HubSpot aggressively up-sells its features to nickel and dime existing customers. Factors.ai recommends tailor-made plans based on the scale and growth of your team.
And there you have it. Still curious to learn why Factors.ai would be better suited for your B2B team over HubSpot Marketing Hub? Book a personalized demo here to see our work in action.
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