Factors vs ZoomInfo Pros and Cons: Detailed Comparison

Looking to choose between Factors and ZoomInfo? While these tools seem similar at first glance, they are quite different tools that are designed to solve different problems. Let’s break down what each tool does best so you can figure out which one aligns more effectively with your team’s goals and priorities.
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TL;DR

• Factors tracks marketing and sales performance, connects multi-channel attribution, and provides actionable ROI insights to optimize strategies.
• ZoomInfo offers a vast contact database, enriched company insights, and tools for high-volume sales outreach, ideal for enterprise scalability.
• ZoomInfo excels in reliable contact discovery, detailed company data, and supporting large-scale sales development efforts.
• Factors stands out with advanced campaign analysis, seamless CRM integration, and superior LinkedIn ad performance tracking.

The Big Picture: What Sets Factors and ZoomInfo Apart

ZoomInfo is a massive contact database, making it an essential tool for finding people's contact information and gathering company-specific information. Do you have a target account? ZoomInfo will tell you who works there, their role, contact details, and key company information, like the company’s tech stack and growth signals.

Factors, on the other hand, focuses on understanding how your marketing and sales efforts are performing. It's not just another analytics tool - it connects all your marketing channels like LinkedIn, email, ads, and website interactions into one platform. Unlike traditional analytics tool, this lets you see which combination of touchpoints drives revenue, helping you refine your sales and marketing strategies.

Also read: A guide to marketing attribution.

Who Uses Each Tool? Target Users and Teams That Benefit Most

Factors is ideal for mid-sized and enterprise companies with 51 to 1,000+ employees. These teams focus on making data-driven decisions and gaining deep insights into their marketing and sales performance. General use cases include:

1. SaaS companies analyzing which marketing channels drive enterprise deals.
2. Technology companies optimizing for LinkedIn ads and email campaigns to see how they work together to convert high-value accounts.
3. Enterprise marketing teams tracking and improving multi-channel attribution and aligning sales and marketing efforts.

ZoomInfo is most effective for large enterprise companies and sales teams that need access to reliable contact data at scale. It is especially valuable for:

1. Sales development teams (SDRs) with 100+ members managing high-volume outreach to thousands of prospects.
2. Businesses expanding into new markets where extensive contact data and company insights are critical.

The Technical Details That Matter: Key Features You Need to Know

API Access: Seamless Integration or Limited Flexibility?

API access is a critical feature that often gets overlooked. With Factors, you get API access is provided by default. This means you can:

1. Automatically sync account engagement data with your CRM.
2. Build custom dashboards that combine data from multiple sources.
3. Create automated workflows based on account behavior.
4. Pull data into your own data warehouse for custom analysis.

ZoomInfo only gives API access to their enterprise customers. So if you're not on their top tier plan, you’ll likely manually export data or copy-paste contact information. It's time-consuming and not fun if you're trying to build automated workflows.

Working with LinkedIn

If LinkedIn is a big part of your marketing strategy, here's something interesting: Factors has much deeper LinkedIn integration than ZoomInfo. This is because ZoomInfo competes with some of LinkedIn's products (like Sales Navigator), while Factors functions more like a partner to LinkedIn.

Now, what does this mean in practice? With Factors, you can:

1. Track which target accounts are engaging with your LinkedIn ads. Read more about this on Factors and LinkedIn integration.
2. See how LinkedIn campaigns influence deals alongside other channels.
3. Get better matching between LinkedIn data and your CRM data.
4. Control the frequency of ads shown to each target account. 
5. Understand which LinkedIn ad formats work best for different account segments.
6. Measure the true ROI of your LinkedIn spend, and not just platform metrics.

Playing Nice with Other Tools

ZoomInfo operates like a ‘walled garden.’ It has got features like call recording and sales engagement within its ecosystem. It's great if you want everything from one tool, but it can have limited flexibility.

Factors takes the opposite approach. Need to use different contact databases for different regions? No problem. Want to keep using your current sales engagement platform? Go for it. Here's what that flexibility looks like in practice:

1. Use ZoomInfo for North American contacts but another provider for the European region.
2. Keep using your preferred sales engagement tool while tracking all activities with Factors
3. Mix and match tools for different teams or regions without breaking your analytics.
4. Add or remove tools seamlessly, keeping your marketing and sales data intact.

The Data Story: When to Choose Factors vs ZoomInfo

ZoomInfo's Strength

1. It offers a huge database with over 200+ million business contacts.
2. Boasts a 90% accuracy rate, especially strong in North America.
3. A dedicated research team constantly updates data.
4. Ideal for finding decision-makers in target accounts.
5. Provides technographic and firmographic data.
6. Displays org charts and reporting relationships.
7. Tracks company news and updates.

Factors' Approach

1. It focuses less on contact data and more on understanding behavior.
2. Really good at identifying who's visiting your website and their engagement. 
3. Particularly strong in tech and SaaS industries.
4. Shows you the full journey of accounts that convert.
5. Tracks engagement across multiple channels, including:some text
   • Website visits and specific page views
   • Email opens and clicks
   • LinkedIn Ad impressions and clicks
   • Form submissions and downloads
   • Sales touches and meetings
   • Product usage signals
6. Connects this engagement data directly to revenue outcomes. 

Real-World Use Cases: When to Choose Factors vs ZoomInfo

When to Choose Factors

Factors is ideal for businesses facing complex attribution, marketing optimization challenges, or the need for tighter sales and marketing alignment.

1. Attribution Gets Complexsome text
   • You're running multi-channel ABM campaigns.
   • Multiple teams are involved in engaging each account.
   • Sales cycles are long and include many touchpoints.
   • You need to demonstrate how marketing contributes to revenue.
2. Marketing Spend Needs Justificationsome text
   • You're investing heavily in LinkedIn or other platforms.
   • Budget decisions need solid ROI data.
   • Marketing channels are competing for resources.
   • You need to optimize spend across regions or account segments.
3. Sales and Marketing Alignment is Crucialsome text
   • Teams require shared visibility into engagement data.
   • Marketing needs to prove its influence on deals.
   • Sales teams need insights into marketing interactions.
   • You want to coordinate outreach effectively across multiple channels.

When to Choose ZoomInfo

ZoomInfo is best for businesses focused on scaling sales outreach, enriching CRM data, or conducting high-volume contact discovery.

1. Contact Discovery is a Prioritysome text
   • Sales teams need to find the right people quickly.
   • You’re expanding into new markets and need reliable contact data.
   • Account research is a regular part of your workflow.
   • You require org charts and reporting relationships for decision-makers.
2. Data Enrichment is Essentialsome text
   • Your CRM data needs cleaning and updating.
   • You want to segment accounts by technographics or firmographics.
   • Keeping company information current is critical.
   • You need to track job changes and organizational shifts.
3. Sales Development at Scalesome text
   • Large SDR teams require dependable, accurate data.
   • You’re conducting high-volume outreach to thousands of prospects.
   • Territory planning depends on precise and up-to-date data.
   • Growth signals like funding rounds or hiring trends need tracking.

Pricing Comparison

Factors’ Pricing Approach

Factors offers a free plan to help businesses get started, which includes:

• Identification of up to 200 accounts monthly.
• 5,000 monthly visitor tracking.
• Basic attribution features.

For paid plans, pricing scales are based on:

• The number of accounts tracked.
• Traffic volume.
• Feature requirements.

Key advantages of Factors’ pricing:

• Monthly billing is available for flexibility.
• No hidden fees or surprise costs.
• Designed to work well for smaller budgets.

ZoomInfo's Pricing Model

ZoomInfo operates on a custom quote system. Pricing depends on several factors, including:

• Number of user licenses.
• Amount of contact credits needed.
• Access to specific features.
• Contract length (annual contracts required).
• Credit-based system for data exports.

Key points about ZoomInfo’s pricing:

• Typically more expensive, reflecting its focus on enterprise clients.
• Designed for larger budgets and high-scale sales operations.

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Also, check ZoomInfo pricing and alternatives for more information. 

The Support Experience

Factors’ Support

Factors offers personalized and customer-focused support:

• Highly rated on G2 for customer satisfaction.
• Provides 24/7 chat support with quick response times.
• Dedicated Customer Success Manager (CSM) to build custom workflows.
• Ongoing training and regular check-ins.
• Assistance with setup, integration, and custom reports.

ZoomInfo’s Support

ZoomInfo provides a more formal, structured support process:

• Extensive training resources and larger support teams.
• Includes documentation, guides, video tutorials, and regular webinars.
• Primarily tailored for enterprise clients.

Integration Capabilities: How Factors and ZoomInfo Work with Your Stack

Factors Integrations

Factors seamlessly integrates with a wide range of platforms:

• CRM systems (e.g., Salesforce, HubSpot).
• Marketing automation platforms.
• Ad platforms (Google, LinkedIn, Facebook).
• Sales engagement tools.
• Custom applications via API access.
• Data warehouses and BI tools.
• Web analytics platforms.

ZoomInfo Integrations

ZoomInfo offers integrations but is more limited in scope:

• Native CRM integrations.
• Its own sales engagement platform.
• Chrome extension and email integration.
• Built-in dialer and mobile app.
• Marketing automation sync.
• API access is restricted to enterprise customers.

Bottom Line

Here's what it comes down to: if you're trying to understand your marketing performance, track revenue, and keep flexibility in your tech stack, Factors is probably your best bet. You'll get better insights into what's actually driving deals, especially if you're running complex, multi-channel campaigns.

If your focus is scaling sales outreach, finding decision-makers, and enriching contact data for large teams, ZoomInfo is the better choice. It delivers reliable, up-to-date contact information to support enterprise-level sales efforts.

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Both tools solve different problems. Focus on your team’s priorities—marketing performance or sales enablement, and pick the one that fits your strategy.